Personal information that may be collected
The consequences, if any, resulting from your refusal to provide personal information
Who has access to your personal information
How this information may be used, including, with whom, if anyone, it might be shared
Choices you have regarding the use of your personal information
How SPCC safeguards your information
How you can access and, if necessary, change your personal information
Generally, information is requested when you register to receive more information, order services or Notebooks in bulk, or subscribe to future features like e-mail newsletters, events or trainings. Contact information collected by our site is generally limited to your name, company name, contact information and e-mail address. Other information may need to be collected when we provide a service or additional information requested by you. This site also collects information about pages visited within the site.
SPCC may request and/or collect information from you on a voluntary basis when you:
Participate in promotions or events
Send questions or comments via e-mail to SPCC
Submit information to us on-line
The requested information may include personal information such as your name, e-mail address, telephone number, and business address. In addition, we may request other information about your specific needs.
You may be asked to provide an e-mail address so that we can contact you. We may also request your name and business address in order to send you information by regular mail.
By allowing you to send e-mail to us, we are not attempting to collect any personal information about you. We will only use business information (such as name, mailing address and e-mail address, or telephone number(s) if you request phone contact) contained in your e-mail to respond to your specific inquiry or comments in the e-mail. Since e-mail is a form of business communication, we may retain your information for a period of time and archive such information per SPCC's retention requirements.
Your e-mail address may be used to:
Respond to your specific inquiry or comments
Provide you with any future e-mail newsletter
Inform you about upcoming speaking engagements
Other forms of business correspondence
If you do not want SPCC to send you e-mail or regular mail about our products and/or services, you may opt-out of receiving future communications. If you receive an e-mail and want to opt-out, simply reply back to the e-mail requesting your address be removed from future communications.
Use of Information
SPCC collects, stores, and processes information provided to us. We may use the information you submit to our Web sites to send you advertising or promotional materials, including information about new services, features, enhancements, special offers and other events of interest.
We may also use your personal information for our internal marketing and demographic studies, so we can constantly improve the products and services we provide you and can better meet your needs. The demographic information (e.g., business location, type of business, etc.) you provide us is collected by SPCC and is not disclosed to third parties. This demographic information cannot be used to personally identify you or your computer. We may merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content.
We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Specifically, we use your contact information for the following purposes:
Ensure our site is relevant to your needs
Deliver services, such as newsletters, events, training or software, that you request or purchase
Help us create and publish content most relevant to you
Alert you to product upgrades, special offers, updated information and other new services from SPCC, if you so request
Allow you access to limited-entry areas of our site as appropriate
SPCC may disclose your contact information if required to do so by law or in the good-faith belief that such action is necessary to:
Conform to the edicts of the law or comply with legal process served on SPCC or the site
Protect and defend the rights or property of SPCC and its web site
Investigations of fraud, intellectual property right infringements, or other activity that is illegal
Act in urgent circumstances to protect the personal safety of SPCC staff, users of SPCC products or services, or members of the public
Sharing of Information
SPCC may share your personal information with outside entities hired to assist with internal website support operations (e.g., services provided, e-mail, technical support, etc.). These entities will not use your personal information for any other purpose, and have agreed to maintain confidentiality, security, and integrity of information they obtain from SPCC.
SPCC does not sell, rent, or otherwise disclose personal information collected from and about its website visitors to third parties. However, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, SPCC's client information may be transferred to SPCC's successor or assign, if permitted by and done in accordance with applicable law.
Clear GIFs, Cookies and IP Addresses
Clear GIFs, sometimes called "web bugs" or “pixel tags,” are file objects, usually a graphic image such as a transparent one pixel-by-one pixel GIF (Graphics Interchange Format, one of the two most common file formats for images on the Web), that are placed on a Web page or in an e-mail message to monitor user behavior. The GIF tells us the IP address of the computer that fetched our page, the URL of the page the GIF is on, the time the page was viewed, the type of browser used, and it can also identify a previously set cookie value. This anonymous information is returned by the clear GIF to SPCC and we may use this information to accurately count visitors across our web sites and understand how they navigate and use our network of web sites. SPCC does not combine information gathered through clear GIFs with your personal information.
SPCC reserves the right to use "cookies" to enhance your experience at our website. Cookies are pieces of information that we place on your computer to help us accurately understand how many visitors are viewing a particular site, how often they visit that site and the content viewed. For example, a cookie will allow us to remember certain things based on your Internet Protocol or "IP" address (an IP address is the string of numbers that identifies each sender or receiver of information that is sent across the Internet), such as the time and duration of your visits, how you navigated through our content and where you exited a particular site.
SPCC reserves the right to collect IP addresses for the purposes of system administration, to report aggregate information to third party marketing firms, and to audit the use of our web sites. When visitors request pages on our website, our servers may log the visitor's IP address. We do not link the IP address to your personally identifiable information. This ensures that your session will be logged, but you remain anonymous to us.
Other information passively collected by SPCC is in the form of logs -- files that record web site activity and gather statistics about web user's browsing habits. These entries are generated anonymously, and help SPCC determine (among other things) how many and how often users have visited our website, the pages visited, and other similar data. We also use the log file entries for our internal marketing and demographic studies, so we can constantly improve the online services we provide you.
SPCC only collects information to the extent deemed reasonably necessary to serve our legitimate business purposes. In addition, we will take appropriate steps to ensure the security and integrity of any information you provide to us. Any information provided to us is stored in an access controlled data center. Your information is protected by firewalls, intrusion detection, anti-virus, anti-spyware, passwords, and related security mechanisms.
Update and Removal of Information
Once registered with us, you may at any time review and/or update the contact information we have for you or inform us that you want us to remove your information from our database. Simply contact us to change, update, or have us remove your information. If your request is sent via e-mail, please include in your message the service or communication you received.
Civil codes may permit individuals to request information regarding the disclosure of personal information to third parties for their direct marketing purposes. At this time we do not share your information with unaffiliated third parties for their own direct marketing purposes.
SPCC provides business to business services and business to public information. All areas of this site are available to the general public, including those under the age of 13. Those under the age of 13 should seek your parent or guardian's consent before you provide any personal information such as name or e-mail address to us.